Terms and Conditions – Frisco Water Damage Restoration Pros

Terms and Conditions in Our Water Restoration Company

Acceptance of Terms

By using the Frisco Water Damage Restoration Pros website at waterdamagerestorationfriscotx.com, you agree to these Terms and Conditions as they are written today. If we update these Terms, the revised version will be posted here.

Continuing to use the website after we post any changes means you automatically accept the newly revised Terms. If you do not agree with any part of these rules, you should stop using this website immediately. These Terms govern your use of our site and general interaction with our company.

Services

We provide urgent property restoration services, including water extraction, structural drying, fire and smoke cleanup, and mold remediation. All services are based on an on-site assessment, which we will perform before starting work. We may use approved third-party vendors for specialized tasks, like reconstruction, with your agreement.

The specific scope and availability of our services can vary depending on the severity of your project and its specific location in Frisco, Texas. Our goal is always a safe and thorough restoration.

Quotes, Billing, and Payment

All cost estimates we provide are initial projections, not final fixed prices. The final invoice reflects the actual work and materials needed, especially if unforeseen damage is found. We will inform you of any major change orders before proceeding.

Payment is due upon completion of the work, unless other arrangements are made, such as direct billing to your insurer. We accept standard payment methods. Unpaid balances are subject to a late fee, and we require written notice of any billing disputes within thirty days of the invoice date.

Insurance and Claims Assistance

We work with many insurance companies and offer assistance with documenting your claim, including providing detailed moisture mapping reports and project photos. We submit these items directly to your carrier.

However, you must understand that all final approvals of coverage, payment amounts, and speed of processing are independent decisions made by your insurance company. We cannot guarantee coverage or speed of payment, and the property owner remains responsible for the final balance.

Scheduling, Access, and Site Conditions

We will establish a specific time window for our crews to access your property. It is your responsibility to ensure we can enter the site as scheduled. You must also ensure utilities, like water and electricity, are safe and working for our equipment use.

We may pause or stop work immediately if we encounter undisclosed hazardous conditions, aggressive pets, or minors left unsupervised in the work area. We must have clear, safe access to the affected areas at all times.

Health and Safety

Our teams are trained to IICRC standards and prioritize safety on every job. We use required PPE, establish containment barriers, and utilize negative air pressure when dealing with contaminants like mold.

We apply EPA-registered disinfectants and follow all applicable health and safety rules within Frisco, Texas. We take every step to reduce risks during the restoration process, ensuring a sanitized environment when we leave. Your safety and the safety of our team is always our top concern.

Customer Responsibilities

As the client, you have important duties during the restoration process. You must follow all safety instructions provided by our crew. You need to remove or protect all valuable items from the work area when asked.

You must tell us about any known or preexisting structural or plumbing issues. Furthermore, you must follow our drying and ventilation guidance to ensure the structural drying process is effective and complete after we depart.

Warranties and Disclaimers

We offer a limited warranty on our workmanship, covering defects related to the restoration work itself for a set period. This warranty does not cover damages caused by prior conditions, normal wear and tear, acts of nature like new storms, or failures of unrelated third-party systems like faulty plumbing. It also excludes concealed conditions that could not be found with reasonable assessment. We are not responsible for property damage outside the agreed scope of work.

Limitation of Liability

If we are found liable for any loss or damage related to our service, our liability will be limited to the amount you actually paid to us for the specific service where the error occurred.

To the extent allowed by law, we are not responsible for indirect, incidental, or consequential damages, such as loss of income or loss of use of the property. We work carefully, but our financial liability is legally limited as described in this section.

Cancellations and Rescheduling

You can request to cancel or reschedule service by notifying us in writing. Non-emergency work may be subject to a cancellation fee if less than twenty-four hours notice is provided.

Emergency work, which involves immediate response to stop progressive damage, is handled differently, and you may be responsible for costs incurred up to the time of cancellation. We will communicate any specific charges clearly at the time of the cancellation request.

Intellectual Property

All text, images, company logos, and specific trade dress on the Frisco Water Damage Restoration Pros website belong to us or our content licensors. This property is protected by copyright and other intellectual property laws.

You may not copy, reproduce, distribute, or use any content from this site for commercial purposes without our express written permission. The use of the waterdamagerestorationfriscotx.com content is for informational purposes only.

Privacy and Data

Your privacy is important to us. We have a separate, detailed Privacy Policy available on this website that explains how we collect, use, and protect your information. Please read it for full details.

We confirm that all job photos, reports, and documentation are used only for operational purposes, quality control, and for review by your insurance provider as needed to process your claim.

Third Party Links and Tools

The website may contain links to external resources or tools that are not owned or controlled by Frisco Water Damage Restoration Pros. These links are provided solely for your convenience and additional information.

We are not responsible for the content, privacy policies, or practices of any third-party websites or services. You use any external links provided on waterdamagerestorationfriscotx.com at your own sole discretion and risk.

Changes to These Terms

Frisco Water Damage Restoration Pros may need to change or update these Terms and Conditions at any time. We will post the most recent version on this exact page. It is your responsibility to review these Terms periodically for changes.

By continuing to use the WEBSITE-URL after any changes have been posted, you indicate your acceptance of all the revised Terms.

Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of Frisco, Texas. Any dispute related to these Terms or our services must be resolved in the appropriate courts located in Frisco, Texas.

Before taking any formal legal action, both parties agree to first enter into a good faith negotiation period of at least thirty days to attempt to resolve the issue informally.

Contact

For any questions about these Terms and Conditions or to send an official written notice, please write to us at our postal address:

Frisco Water Damage Restoration Pros 6136 Frisco Square Blvd Frisco, TX 75034 United States

Severability and Entire Agreement

If any part of these Terms is found to be invalid or unenforceable by a court, the remaining parts will still stay in full effect. These Terms and Conditions represent the entire agreement between you and Frisco Water Damage Restoration Pros regarding the use of this website and the general provision of services.

Force Majeure

Frisco Water Damage Restoration Pros is not responsible for any delay or failure to perform our services if the delay is caused by events outside of our reasonable control.

This includes things like extreme weather, natural disasters, utility failures, or government actions. We will resume service as soon as it is safe and practical to do so.

This page is for general information and should not be considered legal advice.