Privacy Policy – Frisco Water Damage Restoration Pros

Privacy Policy For Our Water Restoration Company

Who We Are

Frisco Water Damage Restoration Pros is a local provider of water, fire, and mold restoration services in Frisco, Texas. This policy describes how we handle the information collected from users of our website, which is located at WEBSITE-URL.

We commit to protecting the privacy of our clients and site visitors within Frisco, Texas. This document explains what data we collect, why we collect it, and the measures we take to keep it safe. If you have questions about this policy, please reach out to us using the contact details provided below.

Information We Collect

We collect several types of information from our clients and website visitors. This includes contact details you provide when requesting an estimate or service, such as names and phone numbers. We collect job-related information like property addresses and damage details.

During a project, we may collect photos, documentation, and notes related to the damage and repair work. Our site also collects device and usage data, including your browser type and pages viewed. We may also get limited information from third-party service partners to assist with scheduling.

How We Use Information

We primarily use the collected information to deliver our restoration services effectively. This means using your contact information for scheduling and providing accurate estimates. Job details, photos, and documentation are used for quality control, safety protocols, and for direct billing and documentation with your insurance carrier.

We may use site usage data to understand how people use waterdamagerestorationfriscotx.com so we can improve the customer experience. Finally, we use information to prevent fraud and to comply with any applicable tax or legal requirements.

Cookies and Similar Technologies

Our website uses cookies, which are small data files placed on your device when you visit a site. We use these tools to recognize your browser, remember your preferences, and track basic site usage patterns.

This helps us ensure the website functions correctly and efficiently. You have the option to limit or completely clear cookies through your specific web browser settings at any time. If you choose to disable cookies, some of the features on WEBSITE-URL might not work as intended or may function differently.

Sharing and Disclosure

Frisco Water Damage Restoration Pros does not sell your personal data to outside marketers or any third parties. We only share information when it is necessary to provide the requested restoration service. This can include sharing job details with necessary subcontractors or service partners who assist us.

We will share necessary documentation and photos with your insurance company, but only with your explicit permission. We may also disclose information if legally required by a court order, or to enforce company policies, or ensure the safety of our team members.

Data Retention

We keep records for as long as needed to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. We keep all records related to billing, tax reporting, and operational safety for specific periods set by local and federal regulations.

For example, project documentation, including photos and damage reports, are kept for a set time to support any potential warranty or legal needs. Retention periods vary depending on the type of document and its business or legal use.

Your Choices and Rights

You have practical options concerning your information. You may request to review or update the contact details we have on file for you. You can request the deletion of your personal information, though we must retain some records for legal, tax, and safety reasons.

You can manage your cookie preferences through your browser settings. To submit any formal request regarding your data, please send a written letter by postal mail to our physical address provided below.

Security

We take the security of your information seriously and implement safeguards to protect it. We restrict access to personal data only to employees who need it to perform their jobs. Our staff receives training on data protection and privacy best practices.

While we apply reasonable technical and physical protections to our systems, it is important to understand that no method of storing or transmitting data over the internet can ever be one hundred percent perfectly secure.

Children’s Privacy

Our restoration services and the website at waterdamagerestorationfriscotx.com are not aimed at children under the age of thirteen. We do not knowingly collect personal information directly from children.

Our services are intended for use by adults or authorized representatives, such as property owners or business managers, who are over the age of eighteen. If we become aware that we have collected information from a child without parental consent, we will take steps to remove that data quickly.

Data Transfers

We use certain business tools and service providers whose systems may be located in other locations outside of Frisco, Texas. This means your information might be processed by our vendors in a different state or country.

Frisco Water Damage Restoration Pros takes reasonable steps to protect your personal information during these transfers by using trusted service providers and necessary security contracts.

Changes to This Policy

We may need to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make updates, the revised policy will be posted directly on this page of the website.

We encourage all users to review this policy periodically to stay informed about how we are protecting your information. Your continued use of waterdamagerestorationfriscotx.com after any changes are posted means you accept the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please send a letter to us at the following mailing address:

Frisco Water Damage Restoration Pros 6136 Frisco Square Blvd Frisco, TX 75034 United States